Official Announcement: Launch of Internal Dispute Resolution (IDR) – 15 May 2025
We are pleased to announce that the Internal Dispute Resolution (IDR) process will officially go live on 15 May 2025.

As part of this launch, repairers who have signed up to participate in the Code will be able to raise complaints directly within the system.

Accessing the User Guide
To support users in navigating the IDR process, user guides have been made available within the system.

For Repairers:
1.    Log in to the Merimen system.
2.    Click on “Help” and select “Help Contents”.
3.    From the listing, locate “User Guide for Repairers”.
4.    Under this section, select “User Guide - IDR (Internal Dispute Resolution)”.

For Insurers:
1.    Log in to the Merimen system.
2.    Click on “Help” and select “Help Contents”.
3.    From the listing, locate “User Guide for Insurers”.
4.    Under this section, select “User Guide - IDR (Internal Dispute Resolution)”.

If you have any questions or require further clarification regarding the IDR process, please contact us at support@merimen.com.

We thank you for your continued cooperation and look forward to your participation in this industry initiative.

Thank you.
Yours sincerely,
Merimen Online Sdn Bhd

Participation of the Malaysian Code of Conduct (COC) for Repairers
1. Existing Repairers with Merimen eClaim account: please log-in and click on “Main Menu” selection. To read the Insurers/Takaful Operators-Repairers Code of Conduct (COC) message and tick the checkbox and click on “Submit” button to participate to the COC.
 
2. New registration: Please click here to obtain the Fermion Merimen eClaim Registration Form to register to Fermion Merimen Online eClaim in order to participate to the COC. 
 
*Please note that there is no charges to register and participate to the COC. 
 
Thank you.
Yours sincerely,
Merimen Online Sdn Bhd

Message from Merimen Online Sdn Bhd
Attention to all Microsoft Internet Explorer Users
 
Please be informed that Microsoft will be replacing Microsoft Internet Explorer with Microsoft Edge and will cease support from 17 August 2021. Therefore, please be advised to upgrade your internet browser to Microsoft Edge to connect to Merimen eClaims.
 
Please contact your IT department and administrator to assist you in upgrading to Microsoft Edge. For individual users, you can upgrade to Microsoft Edge by going to this link: Download Microsoft Edge Web Browser | Microsoft
 
Thank you.
 
Yours sincerely,
Merimen Online Sdn Bhd

ANNOUNCEMENT: MERIMEN IS NOW FERMION MERIMEN
Dear insurance companies and business associate/partners,
 
 
We are pleased to announce that with effect from 22 November 2021, we are known as Fermion Merimen.
 
Our services and commitment to you remain the same (if not more). Our contact details remain unchanged.
 
For more information on Fermion, please visit fermion.io. If you have further queries, please contact us at sales@merimen.com
 
We thank you for your continuous support and look forward to strengthening our partnership further.
 
 
Thank you.

Message from AmGeneral Insurance Berhad
Dear Service Providers,
 
RE : MANDATORY: Insured’s HP Number in Merimen System
 
Please ensure to fill in our Insured actual mobile number/ HP Number in Merimen system during claims notification.This mandatory field is important for AmGeneral to update claims status and repair progress as well as managing customer experience.
 
All New Notification will be monitored and checked if a valid number is filled in so strictly adhere to this.

Message from AmGeneral Insurance Berhad
Dear Valued Workshop Partners,
Please (click here) which the contents are self- explanatory for your attention and action.
 
Thank you.
Best regards,
AmGeneral Insurance Berhad

Message from AmGeneral Insurance Berhad
Dear Valued Workshop Partners,
With the Movement Control Order (MCO) announced by the Prime Minister of Malaysia on 16 March 2020, we have taken precautionary measures to ensure we protect the health of our customers and staff while still providing all essential services.
English version (click here) & click here for (chinese version) which the contents are self- explanatory for your attention and action.
 
Thank you.
Best regards,
AmGeneral Insurance Berhad

Message from AmGeneral Insurance Berhad
Dear Valued Workshop Partners, 
 

With the Movement Control Order (MCO) announced by the Prime Minister of Malaysia on 16 March 2020, we have taken precautionary measures to ensure we protect the health of our customers and staff while still providing all essential services.
Please (click here) which the contents are self- explanatory for your attention and action. 
 
Thank you.
Best regards,
AmGeneral Insurance Berhad

Message from Merimen Online Sdn Bhd
Dear Merimen Users (Insurers/ Repairers/ Adjusters/ Solicitors/ Intermediaries),
 
In line with IT security best practices, we will upgrade to Transport Layer Security (TLS 1.2) for necessary improvements to your online security.
 
The upgrading process will be completed in UAT.merimen.com.my on 2nd January 2019. Kindly test and ensure your web browser support TLS1.2, you can test this TLS1.2 via this link (click here) or please refer to the attached PDF (click here) for more details. Please distribute to your company's users (including IT personnel) and your business partners who have access to Merimen as a reference. Please liaise with your IT personnel if you fail to access Merimen UAT after 2nd January 2019.
 
We will upgrade PRODUCTION to TLS1.2 by 27 February 2019.

Message from Tan Chong Industrial Equipment Sdn. Bhd
To all Insurers, Takaful and Adjusters,
 
Kindly inform that, Tan Chong Industrial Equipment Sdn. Bhd. (13285-X) is a Franchised Foton Body To all Insurers, Takaful and Adjusters,
 
Kindly inform that, Tan Chong Industrial Equipment Sdn. Bhd. (13285-X) is a Franchised Foton Body and Paint Workshop and we seek all insurance company and software houses to update this information accordingly in related systems.
 
Should you require further clarification, please do not hesitate to contact Body & Paint Manager Mr. Loo Yoong Kong via Mobile Number: +6012-2083296 or E-Mail: yoongkong.loo@tanchonggroup.com
 
We thank you for your cooperation rendered to Tan Chong Industrial Equipment Sdn. Bhd."
and Paint Workshop and we seek all insurance company and software houses to update this information accordingly in related systems.
 
Should you require further clarification, please do not hesitate to contact Body & Paint 

GST/Service Tax Transition testing
GST/ Service Tax Transition test is already underway, since Tuesday 13 August 2018. 
Cutoff date was set to 13 August 2018 and will remain, even though actual site (PROD MY) will be at 1 Sept 2018.
This was done to allow testing of cases in transition.
Please create cases with Date of Loss (DOL) before cutoff to simulate cases before at transition. All cases with DOL on and after cutoff will enter Service Tax cases.


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